Qwest needed an advanced, multi-product, online ordering system that worked with its IT environment designed and deployed as quickly as possible – without sacrificing quality.
Online Order Flow
Qwest Communications
The Mural Team was world-class. The designers and developers and the rest of the project team delivered what we needed, when we needed it. The Ordering system appeals to our customers and has significantly reduced our customer acquisition costs. Michelle Yuenger, Qwest
Qwest Online Order Flow
Qwest Product Options page
the success story
In 5 months Mural conceptualized, designed and deployed a customer-centric online ordering system integrated with Qwest’s existing IT infrastructure that was intuitive, clear, and fast. The solution included a compelling customer-facing user interface, integrated multiple order channels, and reduced order completion time. The design focused on quick input methods, order entry processes based on real customer behavior, promotion of recommended bundles, and clear calls-to-action, even in order fall-out scenarios.
The completed solution incorporated a blend of ordering options, including online, telesales and live chat. It capitalized on proven best-practices, and most importantly delivered a measurable revenue impact for the targeted, and valuable, SMB segment.
let's work together
Our Web-centric Customer Lifecycle Framework has generated measurable results for our clients. It can do the same for you. Discover how Mural can help you achieve your business objectives.
Mural provides online marketing & user experience design services to telcos, ISPs & technology-focused companies. We believe in producing work that results in positive, measurable growth for our clients by focusing on Acquiring Prospects, Converting to Customers and Creating Advocates.
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